How it works
If one of your plants hasn't germinated after 30 days , we'll credit you €1.79 for each affected plant. You can use this credit with your next order to add the plant to your set of 24 plants for free.
Please note that only one plant can be submitted per form. If multiple plants are affected, please fill out the form multiple times accordingly.
Please fill out the form completely, using the email address you used to place your order. This will allow us to clearly identify your request and correctly credit your customer account.
Additionally, we ask you to upload a photo showing the substrate carefully torn open in the middle. This will help us better understand what the problem might have been and continuously improve our germination rates.
To ensure everything runs quickly and smoothly, please take a look at the sample photo beforehand.
